Privacy Policy

Last updated: September 14, 2025

Welcome to RooterBee (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our services, website, and online booking forms.

1. Information We Collect

  • Personal Information: Name, phone number, email address, service request details, and preferred appointment time (collected via forms or when you call us).
  • Service Information: Type of plumbing or waterproofing issue, property details necessary to perform work.
  • Technical Information: IP address, browser type, device information, and usage data when you interact with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to service inquiries, schedule appointments, and provide plumbing solutions.
  • To communicate with you regarding service updates, confirmations, or emergencies.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information in the following cases:

  • With trusted service providers or contractors who assist us in delivering services.
  • If required by law, regulation, or legal process.
  • To protect the safety, rights, or property of RooterBee, our customers, or the public.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent for certain data processing activities.
  • Contact us if you have concerns about how your data is being handled.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies.

9. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • Phone: +1 437 879 6001
  • Email: info@rooterbee-dev
  • Service Area: Toronto & the Greater Toronto Area (GTA)